Privacy Policy

Effective Date: 22 July 2025

At Ayurveda Wellbeing & Nutrition Centre (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect the following types of personal and health information:

Personal Details: Name, address, phone number, email address, date of birth, gender.
Health Information: Medical history, presenting symptoms, lifestyle factors, current medications or supplements, allergies, and treatment preferences (collected during consultations).
Payment Details: For billing and invoicing purposes.
Website Information: IP address, browser type, and site usage data through cookies or analytics tools (non-identifiable information only).

2. How We Collect Information

We collect information when:

You book a consultation via phone, email, online form, or in person.
You attend an Ayurvedic, nutritional, or yoga consultation.
You contact us with enquiries.
You visit our website (automated data such as cookies or analytics may be collected).
You subscribe to our newsletter or fill out a contact form.

3. Why We Collect Your Information

We collect your information to:

Provide personalised Ayurvedic, nutrition, and yoga services.
Maintain accurate health records and offer safe, informed treatment.
Communicate with you regarding appointments, follow-ups, or health plans.
Manage billing, administration, and compliance with healthcare regulations.
Improve our services and website experience.

4. How We Store and Protect Your Information

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

Secure electronic storage systems
Password-protected devices
Physical document security
Staff confidentiality agreements

We retain your health records as required by law and dispose of them securely when no longer needed.

5. Disclosure of Personal Information

We do not sell or rent your personal information. We may disclose your information only when:

Required by law or government authorities.
Referred to other healthcare professionals with your consent.
Needed for administrative purposes such as accounting or IT support under strict confidentiality agreements.

6. Access and Correction

You have the right to access the personal information we hold about you and request correction if it is inaccurate or incomplete. To do so, please contact us using the details below. We will respond within a reasonable timeframe.

7. Cookies and Website Analytics

Our website may use cookies or third-party tools like Google Analytics to collect anonymised data about visitor behaviour. This helps us improve the user experience. You may disable cookies in your browser settings.

8. Email and Marketing

If you subscribe to our newsletter or mailing list, we may send you health tips, updates, or offers. You can unsubscribe at any time by clicking the “unsubscribe” link in the email or contacting us directly.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in law or business practices. Any updates will be published on this page with a new effective date.