Refund Policy

Effective Date: 22 July 2025

At Ayurveda Wellbeing & Nutrition Centre, we are committed to providing high-quality services and care. This Refund Policy outlines the terms under which refunds may be issued for our consultations, therapies, packages, or wellness services.

1. Consultation and Therapy Sessions

Cancellations

Clients must provide at least 24 hours’ notice to cancel or reschedule an appointment.
If you cancel within the 24-hour period or fail to attend your appointment, a cancellation fee may apply, and refunds will not be issued.

Refunds

Refunds are not available for completed consultations or therapy sessions.
If you cancel in accordance with our notice period, any prepaid amount may be:
- Fully refunded, or
- Applied as credit toward a future booking (your choice).

2. Packages and Prepaid Sessions

Refunds for prepaid packages (e.g., multiple-session therapy or wellness plans) are available only if cancellation is requested before any sessions have been used.
If some sessions in the package have already been attended, a pro-rata refund may be issued for unused sessions, minus any discounts applied or administration fees.
Package sessions are non-transferable and must be used within the validity period.

3. Products (if applicable)

If your business offers products such as Ayurvedic herbs or wellness kits:

Products may be returned within 7 days of purchase if unopened, unused, and in original packaging.
Refunds will be issued once the product is received and inspected.
Used, opened, or personalised products cannot be returned unless they are faulty.

4. Online and Telehealth Consultations

The same cancellation and refund rules apply as for in-person consultations.
If there are technical issues on our side (e.g., provider unable to connect), we will reschedule or offer a full refund.

5. Exceptions

We reserve the right to assess refund requests on a case-by-case basis. Exceptional circumstances (e.g., medical emergencies) will be considered at our discretion, and we aim to be fair and understanding.